Blended Process - Thane, India - Pacific Placements and Business Consultancy Pvt. Ltd.

Pacific Placements and Business Consultancy Pvt. Ltd.

Verified Company

Thane, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

The Job Involves:

Documenting / Recording transactions and the necessary followup requests with other functions by completing forms and record logs
Understanding multiple products and processes.
Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Roles and Responsibilities:

Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with company standards.
Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
Ability to understand and handle irate customers
Ability to achieve stretched targets and able to manage the organization standards
Maintain Superior quality service by following organization standards
Typing speed of 30 to 40 wpm
Strong interpersonal, problemsolving skills and verbal and written communication skills
Gender : Male / Female
Age Bar : upto 30 years
Minimum HSC passed