Campus Buffer Bpo 137488 - Hyderabad, India - ADP Pvt Ltd - India
Description
Understand the Wildly Important Goals (WIG's) for Smart Compliance and drive the teams to make significant contributions- Develop high performance team playing a key role in organization meeting or exceeding the goals for the Implementation Organization
- Responsible for managing client expectations, spearhead transformational activities
- Balancing the competing constraints of scope, schedule, budget, quality, resources, and risk to produce the specified product, service, or result
- Assess/evaluate client needs for initial scope of project, determine project plan. Desire to strongly lead clients
- Ensure customer satisfaction through followup, client responsiveness, and thorough communication.
- Responsible for managing client expectations.
- Ability to manage multiple clients and projects/tasks simultaneously.
- Ability to analyze business problems and assist in design solution
- Strong internal communication skills including ability to work with all levels of the organization (development, sales, operations etc.).
- Strong focus on team environment.
- Assist in creating processes and procedures that will streamline implementation processes. This will include documentation needed for internal/external clients.
- Developing longterm relationships with clients through managing and interpreting their requirements.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage with customers
- Strong telephony etiquettes (verbal & active listening skills)
- Customer orientation and ability to adapt/respond to different types of changes
- Excellent communication skills.
- Ability to multitask, prioritize, and manage time effectively
- Identifying and assessing customers' needs to achieve satisfaction.
- Flexible, adaptable, proactive and selfmotivated
- Willing to work in different time zones/ late night shifts
- Adherence to quality and compliance guidelines
- Ability to take quick decisions and respond to Customer inquiries
- Able to work in 24/7 environment
Looking for:
- Degree
- Graduates from commerce & science background (B. Com/B.Sc./BBA)
- 60% aggregate throughout academics
- Flexible for Night shifts
What we offer:
- INR 3.00 lacs CTC (includes 12% variable component which will be paid as a lumpsum in April every year)
- Shift Allowance
- Insurance coverage of 5 lacs for Self and dependents (Can be increased up to 20 lacs)
- Transport facility
ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.
ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.More jobs from ADP Pvt Ltd - India
-
Cs Connections Voice 139875
Pune, India - 1 week ago
-
Gv Ms India Hyd 147974
Hyderabad, Telangana, India - 2 weeks ago
-
Gv Emea Project Services 144849
Hyderabad, India - 3 weeks ago
-
Lifion Enablement 140632
Hyderabad, India - 2 weeks ago
-
Comp Payroll Curiosity Hyd 137296
Hyderabad, India - 2 weeks ago
-
Tax Research and Compliance 146011
Hyderabad, India - 3 weeks ago