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    Sr. Associate - Bangalore, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Bangalore, India

    3 weeks ago

    Default job background
    OTHER
    Description

    Delivery Manager

    Qualification:

    Bachelor's in Science/ Commerce/Engineering or equivalent

    Responsibility:

    Business/Customer:

    • Participation in governance and periodic project reviews.
    • Building relationship with customer key stake holders.
    • Identification and communication of potential risks and dependencies in timely manner to stake holders.
    • Ensure adherence to customer security and compliance requirements.
    • Ensures that the team adheres to business etiquette.
    • Ensure stated productivity requirements are met for the engagement.
    • Providing suggestions/value adds for customer business/infra.

    Project / Process:

    • Review CSAT feedback and ensure timely implementation of corrective actions.
    • Ensure effective floor and critical situation management.
    • Responsible for timely resolution of high impact situations.
    • Responsible for management of critical and complex changes where applicable.
    • Coordinate with resolver groups vendors/carriers.
    • Provide inputs to FAQ database / KR / contribute towards updating knowledge assets.
    • Ensure on time delivery of the status or shift hand over report and responding to mails/requests on time.
    • Initiate and drive continuous service improvement plans (CSI).
    • Responsible for optimum resource planning.
    • Track project performance of the team and publish it in a timely manner.

    Team / People:

    • Contribute to and participate proactively in knowledge sharing sessions.
    • Act as a buddy for new hires.
    • Responsible for Performance management and career development and retention of the team members.
    • Conduct regular one on one feedback sessions to improve team performance.
    • Track BQ performance and derive action plans to improve on BQ performance.
    • Conduct regular team meetings to share operation process organization people updates to the team.
    • Responsible for driving Reward & Recognition and employee engagement.
    • Review technical expertise of associates Identify skill gap and initiate appropriate learning & training programs.

    Organization:

    • Adherence to Organizational policies and processes (including Cognizant's security policies LP timesheets etc).
    • Participate in recruitment drives.
    • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
    • Contribute to location/SBU initiatives.

    Must Have Skills

    • Dynamics AX
    • DevOps Skills/Concepts
    • AWS DevOps
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