Customer Service Associate - Mumbai, India - Tata Consultancy Services
Description
Handle customer interactions on a daily basis with 0 availability time- Ensure SLAs are met consistently at individual and team level
- Meet and exceed all performance thresholds
- Focus on Key KPIs like RSAT, AHT and customer experience
- Constantly remain abreast with new changes
- Implement feedback and corrective actions to avoid repeat instances
- Excellent Communication Skills
- Strong Team Player
- Strong Domain Knowledge Preferred
- Strong feedback implementation skills
- Possess Positive attitude and know to promote brand value
- Ability to work in any shifts, majority being night and midnight shifts
- Open to all available shifts, staggered shifts, working on weekends, 6 days working if need arises
- 9 hours of productive on call taking time per shift a day
More jobs from Tata Consultancy Services
-
Mainframe Cics Admin
Chennai, Tamil Nadu, India - 2 weeks ago
-
Gcp Analytics
Bengaluru, India - 2 weeks ago
-
Process Associate
Chennai, India - 1 week ago
-
Process Specialist
Mumbai, India - 3 weeks ago
-
Aix
Bengaluru, Karnataka, India - 1 week ago
-
Java
Pune, India - 1 day ago