Sales Support Coordinator - Bengaluru, Karnataka, India - Hewlett Packard

Hewlett Packard

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary

This role is responsible for providing comprehensive support for postsales transactions, preparing and maintaining sales reports, and resolving moderately complex customer issues. The role addresses complex orderrelated issues and ensures efficient sales data entry. The role trains and onboards new sales team members and mentors junior team members.

Responsibilities

Provides daytoday support for postsales order transactions and reports customer issues to the appropriate role.
Prepares and maintains sales reports, including sales forecasts, performance metrics, and sales pipelines.
Helps in resolving moderately complex customer issues and proactively follows up to support externalfacing customer service representatives.
Addresses complex issues related to open orders (backlog), reaches out to supply chain or factory teams to identify delays, and effectively communicates status updates while escalating critical issues to higher levels.
Enters sales data efficiently and promptly, ensuring accurate documentation and record maintenance to support overall sales operations.
Communicates effectively with both internal teams and external customers to coordinate sales meetings, conference calls, and appointments ensuring seamless operations.
Develops a strong understanding of the company's products or services to answer customer queries effectively.
Assists in training and onboarding new sales team members, helping them understand sales processes and tools.
Assists sales representatives in creating and maintaining sales presentations and materials.
Provides mentorship and training to junior team members, sharing expertise, and facilitating their professional growth.

Education & Experience Recommended**- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

Typically has 68 years of related work experience, preferably in customer support, sales operations, sales support, people management, or a related field.

Preferred Certifications

Certified Sales Operations Professional (CSOP)

Knowledge & Skills

Account Management
Accounting
Billing
Customer Inquiries
Customer Relationship Management
Data Entry
Digital Transformation
Finance
Invoicing
Marketing
Merchandise Exchanges
Merchandise Returns
Order Management
Order Management

Systems

Order Processing
Purchasing
SAP Applications
Selling Techniques
Supply Chain
Upselling

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope

Impacts department and leads and/or provides expertise to functional project teams and may participate in crossfunctional initiatives.

Complexity

Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

**Disclaimer