IT Asset Configuration - Kolkata, India - BT Group

BT Group

Verified Company

Kolkata, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

IT Asset Configuration & change Practitioner

Job Req ID:12020
Posting Date:27-Feb-2023
Function:Service
Location:PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
Salary:within range
Recruiter:

Hiring Manager:
Souvik Mondal

Career Grade:
E

Internal Closing Date: 10th March 2023

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
Why this job matters

The purpose of the change management role is to control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.

The role works closely with the Customer/Suppliers and key stakeholder groups internally while maximizing value and reducing incidents, disruption and re-work.

Also

It ensures that Service Asset and Configuration Management identifies controls and accounts for service assets and CIs ensuring their integrity across the service lifecycle.

Verifying the configuration records against the infrastructure and to correct any exceptions.

It is an interface with other Service Functions and Business Units for the maintenance and accurate provision of Configuration Management activities.

What I'll be doing - your accountabilities

The skills you need

Responsible for implementation of Change Control and/or Configuration Management within their designated contracts and will give input into setting the processes for Change Control and/or Configuration Management across their contracts
Ensuring that Change Control functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer's service.
Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
Active participation with transformational activities
Recommends and influences Change Control and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
Delivers appropriate governance and risk assessment and final decision on proceeding with complex change across the customer base.
This is a customer facing role and alongside regular virtual customer contact is likely to require attendance to customer sites to service review meetings
Participation with any new business coming into the team
Be cleared to the required security level to ensure compliance to contractual and governance requirements
Responsible for implementation of Asset Management and/or Configuration Management within their designated contracts and will give input into setting the processes for Asset Management and/or Configuration Management across their contracts
Ensuring that Configuration and Asset functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer's service.
Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
Active participation with transformational activities
Recommends and influences Asset and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
Delivers appropriate governance and risk assessment and final decision on proceeding with complex change across the customer base.
This is a customer facing role and alongside regular virtual customer contact is likely to require attendance to customer sites to service review meetings
Participation with any new business coming into the team
Be cleared to the required security level to ensure compliance to contractual and governance requirements
The ability to interact successfully at all levels of the interna