Subject Matter Expert - Chennai, India - Philips

Philips
Philips
Verified Company
Chennai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Title:
Subject Matter Expert - Customer Domain


You are responsible for

  • Act as the owner for Philips' Customer Database, validating data that enters the system, integration of the database with other systems and maintaining DQ metrics
  • Act as the 2nd line of support for businesses, working with frontline partners, handling escalations and roadblocks faced by them
  • Drive Philips' Continuous Improvement culture by leading LEAN, Kaizen, Six Sigma initiatives individually and in a team setting
  • Perform and take part in the various regulatory and compliance audit requirements of the domain
  • Perform root cause analysis on errors leading to poor data quality. Takes ownership of such errors and coordinate with various teams to fix them
  • Proactively identify data flow issues between multiple systems and take ownership to fix them and correct any errors caused retrospectively
  • Responsible for validating test strategy and plan, test cases, automation and UAT activities
  • Promptly escalate issues affecting delivery and quality that are beyond scope of influence
  • Ensure Philips' Data Privacy standards and other guidelines are adhered to

To succeed in this role, you'll need a customer-first attitude and the following.

  • Minimum 5 years of experience
  • Has worked extensively in MDM/Data warehousing environments as a Data Specialist, SME, Functional or Technical expert
  • Understanding of Supply chain process and SAP SD is an advantage
  • Knowledge of integration of aspects with other platforms and a thorough understanding of system architectures and data landscapes
  • Having knowledge of SAP and Informatica MDM systems is an advantage
  • Understanding of Qlikview/Tableau platforms is an advantage
  • Should have an eye for detail and maintain rigorous documentation of processes
  • Should be a selfmotivated individual, with a gogetter attitude
  • Should be able to work in a team environment and comfortable working with stakeholders from different countries and diverse cultures
  • Should take proactive ownership of issues and work towards endtoend completion

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

  • We believe in the importance of impactful collaboration:_ There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.
  • We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a casebycase basis.
  • We want to be at our best:_ The way we work and our workspaces are designed to support our wellbeing, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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