Receptionist - Mumbai, India - Crown Veterinary Services Pvt Ltd

Crown Veterinary Services Pvt Ltd

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Overview:

Crown Veterinary Services Pvt Ltd is a leading non-profit organization in the veterinary industry dedicated to providing high-quality care to animals.

With a team of experienced veterinarians and compassionate staff, we aim to create a positive impact on the lives of animals in need.

Role and Responsibilities:

Welcoming, assisting, and directing handlers and owners in a professional and friendly manner.
Ensuring that clients are promptly attended to and not kept waiting for more than 10 minutes at the reception.
Answering all phone calls and providing necessary information to callers while encouraging them to schedule appointments.
Classifying consultations as complete or ongoing and ensuring followup appointments are booked with the appropriate veterinarian.
Assessing the types of appointments and scheduling time slots accordingly.
Ensuring that doctors receive all relevant messages and information.
Maintaining a log of missed calls and following up with clients for their next appointments.
Keeping a record of all received calls in a call history log.
Placing confirmation calls to clients one day prior to their scheduled appointments.
Handling cash deposits at the bank when required.
Assisting in the role of a pharmacist on days when no pharmacist is available (training will be provided).
Minimum 815 years of experience in a similar role.

Required Skills:

Excellent communication and interpersonal skills
Ability to multitask and prioritize
Attention to detail