Benefits Processor I - Gurgaon, India - Aon Corporation
Description
Posting Description:
Benefits Processor I (BP I)
Role Portrait
Job Information
Job Title Benefits Processor I (BP I)
Track Professional
Business Unit OLB Health CoE
ARL Level
Summary In addition to the core responsibilities, the Colleague will have a specific focus
depending on their functional business area:
Colleague will administer benefit schemes for the employees of our clients. The
Colleague is responsible for generating reports on member activity and responding to
queries from members, providers and clients and producing letters and documentation
and preparing reports.
Detailed responsibilities
The Colleague provides high quality administration support for internal and external clients by:
- Accurately processing transactions and queries by following procedures correctly and meeting agreed
- Following client specific requirements to meet each clients' exact needs.
- Achieving team and individual targets (KPIs, SLAs, quality targets).
- Reviewing and updating procedures and documentation.
- Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced
- Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and
- Building strong relationships with client teams, client representatives and thirdparty providers.
- Communicating with relevant parties using the appropriate communication channel and language.
- Performing additional tasks as requested by your manager.
- Colleague will work closely with senior members of the team to increase understanding of the client,
- Colleague should actively participate in team meetings and seek opportunities to develop self and
- Colleague will collaborate with colleagues from other domains, client teams and business areas
Competencies, Knowledge & Experience
Role-specific Technical
Skills and Knowledge
- Team player, who is able to work to tight deadlines.
- Strong communication skills, both verbal and written.
- Strong attention to detail and commitment to provide ongoing quality.
- Good understanding of Word and Excel.
- Aon Impact Model (AIM) expectations
Certification
- Graduate (B.Com / BA ) preferred
- Experience working in Financial Services, Administration or Customer
1
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