Subject Matter Expert - Mumbai, India - Integrated Personnel Services Private Limited

Integrated Personnel Services Private Limited

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Description

About Us
Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client's requirements. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our procustomer approach and our endeavor to deliver perfect solutions for our client's requirements in the most efficient and economical way, we have created a niche for ourselves as endtoend HR outsourcing solution provider.

Roles and Responsibility

Profile:
Deliver Superior Customer Experience
Ensure each document is handled within the agreed timeline
Ensure each document is handled with care with zero defects and achieves the require quality level
Meet vessel cut off's and other deadlines
Understand the processes by country/Account and deliver expectations
To meet and exceed Productivity targets.
Correspondence with customers for any queries, clarifications and amendments
Providing accurate, detailed and complete information "the first time and every time"
Communicate with internal and external customers constructively and in the most professional

- manner, thereby instilling confidence in the customers

To be able to identify gaps and work with team leader to improve processes and enable efficiency

- gains Meets/Exceed Customer Satisfaction Survey Targets

Flexible to work in shifts
New Migrations/Organization Changes
Work closely with Team Leaders to ensure process migrations/ organization changes are properly

- executed

Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks

- provided- degree /Diploma in Exports/Imports Management

Meet/Exceed new migration targets/expectations
Continuous improvement and low cost provider
Identify areas for improvement in service delivery ( data quality / productivity / customer requirements)
Implements signed off changes assisting in actual benefits
Proactive analysis of operational steps to identify waste with supporting data and benefits
Uphold Company Image
Ensure Company vision, values & ethics are upheld within team at all times through professional

- behavior / by being a role model for the team