Business Support Team Supervisor - Delhi, India - WTW

WTW

Verified Company

Delhi, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

KPI Management

Deliver/ Manage KPI's and metrics in line with the prescribed targets and provide updates on progress to leaders
Analyze performance, identify trends and make recommendations to improve team performance
Meet with key stakeholders to discuss metric performance and issues
Proactively support key initiatives that have been delivered to implement change and drive efficiencies
Manage resources efficiently through peaks and troughs in the business cycle though a capacity forecast and plan
Regular capacity review of the team, to ensure work distribution and tracking overtime. Manage resources efficiently through peaks and troughs in the business cycle. Develop resource plans and plans for contingencies Stakeholder Management
Participate / lead and contribute to meetings with Stakeholders (Internal & External), customers and Business units
Quarterly review of Risk Register and other regulatory requirement with Stakeholder.
Capacity management with Stakeholder and managing MI discussions.
Ensure ongoing, sustainable, and dynamic relationships with stakeholders and manage their expectations
Manage escalations on daily basis. Ensure agreed escalation procedures are adhered to by the team People Management/ Development
Set objectives for direct reports and conduct regular appraisals
Communicate regularly with team members via 121 meetings and team meetings
Manage and delegate work fairly and effectively within the team
Identify and develop leadership qualities in individuals and groom them for the next level
Responsible for managing attrition and absenteeism in the team

Focusing on Clients

Working in Teams
Driving Excellence
Fostering Innovation
Influencing Stakeholders

Developing Talent

Adapting to Change

Skills:

Ability to learn new processes and systems and should have ability to adapt to change.
Achieve results through a clear understanding of escalation procedure and effective business communications route and approach.
Have an eye for detail to understand to identify process gaps and suggest workable solutions to mitigate the same.

Good interpersonal skills

Ability to analyse and suggest solutions to improve metrics and client service.
Ability to deliver effectively under pressure.

Knowledge:

Good working knowledge of the Microsoft office, particularly Word & Excel
Preferred background in accounting role involving Client and Carrier interactions. Key understanding on account receivable and payable model.
Knowledge in internal accounting systems preferred along with strong understanding of the M

I

Eligibility Criteria: