Advanced Resolution Expert - Kolkata, India - Shining Stars ITPL

Shining Stars ITPL
Shining Stars ITPL
Verified Company
Kolkata, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Tech Mahindra-Kolkata

ARE
Designation

  • Advance resolution expert (L2)
Job Profile

  • Handling escalation calls.
Job Type

  • Full Time Permanent
  • Duration 9 Hours (including 1 hr break)
Mandatory Criteria

  • Communication skill
  • Excellent communication needed in English and Hindi


  • Education

  • Higher secondary
  • Experience min 1year BPO exp required.
  • Work Timing 24*7 rotational (drop and pickup available for odd shifts)
  • Week off Rotational,6 days working.
  • Maximum Age Limit 40
Interview Structure

  • HR round
  • Yes
  • Typing Test Min 30WPM/90% accuracy
  • Psychometric test
  • Versant test(Versant score should be 4)
  • Client round
Documents Required

  • Aadhar Card (Complete Date of Birth)
  • Mandatory


  • Pan Card

  • Mandatory


  • Education
Marks sheets - 10th, 12th, Mandatory

  • Experience Letter, Offer Letter, Pay slips (last 3 months)
Salary and Benefits

  • CTC245000/, Salary in hand 18342/.
  • Salary from first day
  • ESIC & PF

Contact :

Job Types:
Full-time, Permanent


Pay:
Up to ₹245,000.00 per year


Benefits:


  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Kolkata,

West Bengal:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • BPO: 1 year (preferred)

Speak with the employer
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