Marketplace Operations Associate, Shipping - Chennai, India - Poshmark

Poshmark

Verified Company

Chennai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As a Marketplace Operations Associate - Shipping Escalations, you will play an important role resolving friction within the marketplace while focusing on escalated customer issues that require judgment and the ability to take multiple considerations into account when making a decision.

Through your work, you will ensure that buyers and sellers have a great experience and that our marketplace is efficient.

This is an entry-level position.

The ideal Marketplace Operations Associate - Shipping Escalations
- has the ability to spot inconsistencies and investigative nature
- exercises strong decision making and problem-solving skills
- showcases endless patience and contagious positive energy

Responsibilities:

Resolving the most complex and highfriction orderrelated issues for our community, including shipping issues, problems with highvalue items, and other edge cases
Balancing customer satisfaction as the primary consideration, with secondary considerations of process efficiencies and margins
Evaluating lost package claims due to user mistakes, shipping carrier error, and/or insurance fraud
Submitting shipping carrier package insurance forms and tracking respective incoming payments
Evolving processes and internal policies to more quickly resolve transactions
Working crossfunctionally to identify, prevent and fight fraudulent behaviors

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6-Month Accomplishments:

Familiar with Poshmark policies, processes, and procedures
Build knowledge of US Postal Service
Familiar with all Poshmark internal tools
Close at least 70 cases a day
Understand most types of Escalations case handling with minor assistance

12+ Month Accomplishments:

Complete and exceed all 6month responsibilities
Independently handle general support cases with ease
Take on additional responsibilities in order to support operations
Ability to provide input to improve and streamline processes

***
Requirements:

Bachelor's degree
At least one year of customer service experience preferred
Great attention to detail and highly organized
Analytical and businessoriented mindset
Passionate about community and customer service
Strong work ethic
Excellent verbal and written communication skills
Endless patience and contagious positive energy
Collaborative personality

About Us

Why Poshmark?

At Poshmark, we're constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark.

We're disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform.

We're nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We're invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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