Customer Service - Ahmedabad, India - Kaapro Management Solutions

Kaapro Management Solutions
Kaapro Management Solutions
Verified Company
Ahmedabad, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Opening: 2 Nos


  • Job ID:

Employment Type:

Full Time- Reference:
Work Experience: 3.0 Year(s)

To 5.0 Year(s)- CTC Salary: 1.20 LPA TO 3.

60 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Industrial Products/Equipment/Machinery/Projects & Engg- Location:


  • Ahmedabad
Posted On: 03rd Aug, 2023


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues.
  • Obtain and evaluate all relevant information to handle product and service related inquiries and complaints.
  • Respond promptly to customer inquiries and resolve customer complaints.
  • Provide pricing & delivery information to end users.
  • Maintain data related to collections pertaining to Services & Spares and follow up with customers there by ensuring timely collection of outstanding dues.
  • Set up new customer accounts in internal systems & perform customer verifications and checks.
  • Directs requests, complaints and unresolved issues to the designated resource.
  • Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE's and relevant departments.
  • Keep record of customer interactions & transactions from time to time.
  • Record details of inquiries, comments and complaints and action taken.
  • Perform service activities according to company policies and safety standards.
  • Inform management on product service issues as observed through interaction with clients.
  • Other duties as assigned from time to time.
  • Responsible for account and balance reconciliation of existing customers.

Key Skills:


  • Customer Service
  • Machine Assembly

Company Profile:

Manufacturer of frits, enamels and - colours, products used in the - tile industry.

Our company, founded in 1975 in Villarreal, was created to respond to the needs of the - industry through innovation, design, technology, quality and service.

We export our products to every continent with the objective of bringing - technology to all the corners of the world.

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