Network Design Professional - Gurgaon, India - BT Group
Description
Network Design ProfessionalJob Req ID:19292
Posting Date:11 Jul 2023
Function:Customer Service
Location:25A DLF City Phase-III,, Gurugram, India
Salary:Competitive
Why this job matters
The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.
What you'll be doing
- Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
- Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
- Assists in review and validation processes for both new developments and in-life products and services.
- Assists customer migration planning and implementation.
- Assists change management, providing impact assessments and design documentation updates.
- Ensures that designs adhere to architectural principles and policies.
- Assists parties within the project lifecycle to determine the optimum solution design for customers.
- Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
- Assists in the implementation of ways to improve working processes within the area of customer solution design.
The skills you'll need
- Troubleshooting
Presenting/Demonstrating
Requirements Analysis
Root Cause Analysis
Requirements Gathering
Negotiation
Commercial Acumen
Business Analysis
Solution Design
Technology Migration
Proposal Development
Solution Architecture
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
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