Grievances Officer - Calicut, India - Edumpus

Edumpus

Verified Company

Calicut, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us:

Edumpus is dedicated to providing exceptional products/services and ensuring the satisfaction of our clients and customers.

We are looking for a proactive and empathetic Grievances Officer to handle client and customer concerns, propose solutions, and balance their needs with the best interests of the company.

As a Grievances Officer at Edumpus, you will play a critical role in addressing and resolving concerns raised by our clients and customers.

Your responsibilities will include investigating complaints, proposing solutions, and maintaining a strong commitment to both customer satisfaction and the company's interests.

Key Responsibilities:

Grievance Handling:

Serve as the primary point of contact for clients and customers who have concerns, complaints, or issues with our products/services.

Issue Investigation:
Thoroughly investigate and analyze client and customer grievances to understand the underlying issues and their validity.

Solution Proposal:

Propose and implement effective solutions to address grievances, striving for a resolution that aligns with both customer satisfaction and company interests.

Communication:

Maintain open and empathetic communication with clients and customers, providing updates on the status of their complaints and the progress of solutions.

Record Keeping:

Maintain accurate and comprehensive records of all grievance cases, including details of the issue, investigation findings, proposed solutions, and resolution outcomes.

Collaboration:
Collaborate with relevant departments (e.g., customer support, product development, sales) to address systemic issues and prevent future grievances.

Policy Adherence:
Ensure that all grievance-handling processes align with company policies, legal requirements, and industry best practices.

Reporting:
Provide regular reports and insights on grievance trends and resolutions to the management team.

Qualifications:

Bachelor's degree in Business Administration, Customer Service, or a related field.
Proven experience in a customer service or grievance handling role.
Exceptional communication and interpersonal skills.
Strong problemsolving abilities with a focus on customercentric solutions.
Empathy and the ability to handle difficult situations with professionalism.
Attention to detail and organizational skills.
Knowledge of relevant laws and regulations related to grievance handling is a plus.

What We Offer:

Competitive salary and benefits package.
Opportunities for professional development and growth.
A collaborative and supportive work environment.
The chance to contribute to enhancing customer satisfaction and company reputation.

Edumpus is an equal opportunity employer and is committed to diversity and inclusion.

Job Types:
Full-time, Permanent

Salary:
Up to ₹60,000.00 per month

Schedule: