Cse (Customer Support Executive) - Mumbai, Maharashtra, India - Felisha Cosmetics Pvt. Ltd.

Felisha Cosmetics Pvt. Ltd.
Felisha Cosmetics Pvt. Ltd.
Verified Company
Mumbai, Maharashtra, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
CUSTOMER SUPPORT + VENDOR MANAGEMENT

Location - Goregaon (West)

Mon - Sat; 10am -06:30pm


JOB OVERVIEW

  • Resolve customer complaints and provide knowledgeable answers to customer queries
  • Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
  • Followup on orders and liaise with customers, buyers, etc
  • Followup on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Assist customers with aftersales service issues. Be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
  • Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
  • Coordinate with Vendors to get required procurements and marketing collaterals on given TAT
  • Work with internal and external teams to ensure smooth and timely operations
  • Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
  • Provide complete endtoend resolution to customer issues
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to act
  • Uploading, editing, scheduling and managing ecommerce website content, services & operations.

Pay:
₹20, ₹25,000.00 per month


Benefits:


  • Commuter assistance
  • Paid time off

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 2 years (required)

  • Customer service: 2 years (required)

Language:


  • Hindi (required)
  • English (required)

Work Location:
In person
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