Cib Client Ops Associate Ii - Mumbai, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Acts as the primary technical resource on client cases for the Merchant Services Premier client-base.

Advises clients of Chase or card Industry supported connectivity options, protocols, formats, and product functionality related to Chase offerings to assigned customers (internal and external).
Completes certification requirements to ensure software integration meets all product and service standards for feature set, connectivity, industry, and regulation standards. Thoroughly analyzes data transmitted to the certification host, and publishes results to clients. Manages the interactive process of results/fixes with the client. This may include technical conference calls with clients, integrators, resellers, and hardware vendors depending on the circumstances.
Independently directs successful conversions of products and services from a technical perspective for new and existing clients from their current processing environment to Chase platforms.
Represents Technical Implementations on corporate project teams created to support new product development or modifications to processes/procedures. Provides customer focus and viewpoints based on experience of customers to the project team, as well as provide in depth knowledge of how the new product would/could integrate with our current technical offerings.
Formally trains analysts and provides direction to new and existing employees working with clients on certification processes.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.