Helpdesk Executive - Pune, India - Capsilon Software Pvt. Ltd.
Description
diagnose and resolve technical hardware and software issuesresearch questions using available information resourcesadvise user on appropriate actionfollow standard help desk procedureslog all help desk interactionsadminister help desk softwarefollow up with customers and users to ensure complete resolution of issuesredirect problems to correct resourceidentify and escalate situations requiring urgent attentiontrack and route problems and requests and document resolutionsresolve technical problems with Local Area Networks and Wide Area networksprepare activity reportsinform management of recurring problemsstay current with system information, changes and updateshelp update training manuals for new and revised software and hardwaretrain computer users as necessaryclean up computers.
Salary:
₹17, ₹27,500.00 per month
Day range:
- Monday to Friday
Shift:
- Day shift
Experience:
- total work: 1 year (preferred)
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