Customer Service Representative - Delhi, India - Talent Advisors

Talent Advisors
Talent Advisors
Verified Company
Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Interact with international customers in a courteous and professional manner, ensuring a positive experience during every interaction.
  • Understand customer needs and address their queries effectively, aiming to exceed their expectations.
  • Collaborate with crossfunctional teams to resolve complex customer issues and escalate them when necessary.
  • Document and maintain detailed records of customer interactions and transactions for future reference.
  • Continuously strive to enhance product knowledge and keep uptodate with the latest company policies and offerings.
  • Proactively identify and suggest improvements to optimize customer service processes and enhance customer satisfaction.
  • Achieve and maintain key performance metrics, including customer satisfaction scores, response time, and first call resolution.

Requirements:


  • Bachelor's degree from an accredited university or college.
  • Graduate Fresher's can also apply.
  • Proven experience of 6 months 2 years in an international voice process customer service role.
  • Exceptional communication skills in English, both verbal and written, with a neutral accent and clear pronunciation.
  • Familiarity with using customer service software, CRM systems, and other relevant tools.
  • Ability to handle high call volumes and challenging situations with patience and empathy.
  • Strong problemsolving skills and a customercentric approach to resolving issues.
  • Flexibility to work in shifts and adapt to changing business needs.
  • Outstanding interpersonal skills with a focus on teamwork and collaboration.
  • Quick learner with the ability to adapt to new processes and technologies.

Benefits:


  • Competitive salary package with performancebased incentives.
  • Comprehensive health and medical benefits.
  • Continuous learning and development opportunities.
  • Friendly and inclusive work environment.
  • Opportunities for career growth and advancement within the organization.

Remuneration:


  • 24k for graduate freshers
  • 34k for undergraduate with min. 1 year of experience
  • 1 Time Meal
- $300 voucher in every 6 months

  • Performance based incentives
  • Both side cabs (Subjected to hiring zone)
  • 5 days working
  • Rotational Shift
  • Rotational Off

Salary:
₹24, ₹34,000.00 per month


Benefits:


  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Speak with the employer
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