Service Advisor - Goa, India - Pai Infinite Solutions

Pai Infinite Solutions

Verified Company

Goa, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Customer Interaction:

Greet customers and listen to their concerns or vehicle issues.
Provide a warm and friendly customer service experience.
Conduct a thorough vehicle inspection to identify problems or maintenance needs.
Clearly explain repairs, maintenance, and service options to customers.
Address any questions or concerns the customer may have.
Provide accurate estimates of repair costs and timelines.
Service Coordination:
Schedule appointments for customers, considering both their availability and the service department's capacity.
Coordinate with the service technicians to ensure timely completion of repairs and maintenance.
Order necessary parts and materials for repairs and maintenance. o
Track the progress of repairs and keep customers informed about the status of their vehicles.
Ensure that all necessary paperwork, including service orders and invoices, is completed accurately and in a timely manner.
Upselling and Customer Education:
Identify additional service needs based on vehicle inspections or customer requests.
Recommend additional services or maintenance that may benefit the customer's vehicle.
Explain the importance and benefits of recommended services to customers.
Provide detailed explanations of warranty coverage and additional protection plans.

Customer Satisfaction and Conflict Resolution:

Follow up with customers after service to ensure their satisfaction.
Address any customer complaints or concerns promptly and professionally.
Resolve conflicts or escalate issues to the appropriate department or manager, if necessary.
Maintain positive relationships with customers to encourage repeat business and referrals.
Technical Knowledge and Training:
Stay updated on the latest automotive technologies, repairs, and service procedures.
Attend training sessions and workshops to enhance knowledge and skills.
Stay informed about current dealership promotions, offers, and service specials.
Provide technical assistance and guidance to customers when necessary.
Administrative Duties:
Maintain accurate and organized service records and customer files.
Input and update customer and vehicle information in the dealership's database.
Prepare reports and documentation as required by the dealership or management.
Assist in managing inventory and maintaining stock levels of parts and supplies.

Experience : 1- 2 Years In automobile Industry

Location:
Verna Goa

Pay:
₹15, ₹20,000.00 per month

Benefits:

Schedule:

Ability to commute/relocate:

Goa, Goa: Reliably commute or planning to relocate before starting work (preferred)

Education:

Sales and Marketing Executive