Customer Care Executive - Makarba, Ahmedabad, Gujarat, India - Intelligent Medical Billing Solutions

Intelligent Medical Billing Solutions
Intelligent Medical Billing Solutions
Verified Company
Makarba, Ahmedabad, Gujarat, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Assisting Patients:
Help patients understand their medical bills, including charges, insurance coverage, and payment options. This may involve explaining complex medical billing codes, insurance terms, and reimbursement processes in a clear and understandable manner.
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Resolving Billing Inquiries: Address patients' billing inquiries, such as discrepancies in charges, denied claims, or questions about insurance coverage. Investigate billing issues, liaise with insurance companies, and work to resolve billing discrepancies in a timely manner.
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Providing Billing Support: Offer support to patients who are navigating the medical billing process, including setting up payment plans, processing refunds or adjustments, and assisting with insurance claims submissions.
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Handling Insurance Matters: Assist patients with insurance-related inquiries, such as verifying insurance coverage, explaining benefits, and clarifying copayments, deductibles, and out-of-pocket expenses.
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Managing Patient Accounts: Maintain accurate records of patient accounts, including billing and payment information, using specialized medical billing software. Ensure patient confidentiality and compliance with healthcare privacy regulations (such as HIPAA).
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Educating Patients: Educate patients on their financial responsibilities, including the importance of timely payments, understanding insurance policies, and utilizing available financial assistance programs or resources.
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Collaborating with Healthcare Providers: Communicate effectively with healthcare providers, medical staff, and billing departments to address patient billing issues, coordinate payment arrangements, and resolve billing disputes.
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Following Compliance Standards: Adhere to relevant healthcare regulations and compliance standards, such as HIPAA, when handling patient billing information and communicating with patients.
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Providing Excellent Customer Service: Offer compassionate and empathetic customer service to patients, demonstrating patience, professionalism, and sensitivity to their medical and financial concerns.
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Continuous Learning: Stay updated on changes in healthcare regulations, insurance policies, and medical billing practices through ongoing training and professional development.


Salary:
₹25, ₹40,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday
  • US shift

Supplemental pay types:

  • Joining bonus
  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Work Location:
In person


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