Customer Service Representative - Kochi, India - Chris Johnson Business IT Solutions

Chris Johnson Business IT Solutions
Chris Johnson Business IT Solutions
Verified Company
Kochi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles & Responsibilities:


  • Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
  • Educates customers on product offerings and services to improve their "online presence" and explains pricing and answers questions from customers building value in the customer relationship.
  • Follows up with customer via telephone following initial contact.
  • Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
  • Continued product education to better service customer calls.
  • Maintains accurate daily record in tracker.

Requirements:


  • Minimum 2+ years' experience of International Voice Process (BPO) in a high volume, fast paced environment.
  • Strong customer service and tele calling skills.
  • Experienced with Web Based Applications and Windows.
  • Ability to manage sensitive and critical client information.
  • Excellent verbal and written communication skills.
  • Problem solving and decisionmaking skills.
  • Superior closing skills.
  • Ready to work in night shifts (Rotational)

Job Types:
Full-time, Regular / Permanent


Salary:
From ₹18,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift
  • Weekend availability

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • International voice process: 2 years (preferred)
  • Customer service: 2 years (preferred)

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