Customer Service Agent - Gurgaon, India - Webhelp

Webhelp

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Do you find joy in helping others? Do you get a kick out of making someone's day? Does solving problems make you feel like breaking out in song and dance?

Webhelp is looking for vibrant and energetic Web Chat Advisors in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We need solution finders who are passionate about people and take the time to understand their needs, and go the extra mile to make someone else's day by providing excellent customer service.

What you'll be doing

Seamlessly multitasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
Maintaining a positive, constructive attitude in the workplace including presenting challenges in a positive light, offering constructive approaches to overcoming difficulties and treating all individuals with respect
Prioritising work, balancing importance from the customer perspective and operational efficiency
Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
Developing and maintaining current knowledge of the campaign
Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
Ensuring first contact resolution at all times
Endeavouring to achieve and exceed all operational metrics and targets

We want you if you've got

Compassion, so that customers are able to sense that you really care about them
Sparkling conversation manner to make customers feel like you can relate to them
Cool head under pressure to handle the easy and hard times

- 'Can do' attitude and be willing to do and be your best every day

Confidence to establish common ground, draw strength from setbacks and influence others

What you'll need

Minimum high school level education
At least 12 months' web chat experience in a contact centre environment
High proficiency in the English language with excellent business writing skills
Experience in web chat role (International BPO experience preferred)
Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

What we are offering