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    Sr. Desktop Support Engineer - pune, India - Rahi Systems

    Rahi Systems
    Rahi Systems pune, India

    6 days ago

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    Description

    Job Title:
    Sr


    Desktop Support EngineerJob Type:
    Full-timeLocation: India – PuneRole reports to: Lead


    Work Hours:
    9 hours

    Main Duties and Responsibilities:

    • Oversee and update assigned support service requests.
    • Handle daily technical support activities on desktop support, data network and server management.
    • Grow clients and communicate to Account Manager by determining new opportunities.
    • Setup desktop computers and peripherals and test network connections.
    • Install and test desktop software applications and internet browsers.
    • Test computers to ensure proper functioning of computer systems.
    • Train end users on usage of computer hardware and software.
    • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
    • Adhere to policies as per corporate manuals and directives.
    • Extend computer support for systems' software and hardware.
    • Setup computers and install software for various applications and programs.
    • Interact with staff on desktop problems and their resolution.
    • Network and connect computers within organization to better communication.
    • Order or buy computer systems and liaise with purchase and supplies department.
    • Maintain computer peripheral devices like printers and resolve associated problems.

    Skills and Experience:
    # Qualifications:

    • B.
    E./ B.Tech
    • Graduates/ Postgraduates from IT background.
    # Experience:

    1-4 yrs

    # Skills:


    • Good knowledge in IT hardware peripherals.
    • Strong teamwork skills.Knowledge on Assets Management applications.

    Personal Qualities and Behaviour traits:

    • Be a good team worker demonstrating loyalty and commitment to the organization and team members.
    • Good organisational and communication skills and excellent attention to details.
    • Interact with individuals to provide needed information.

    Performance Goals:

    • Able to handle multiple complex assignments simultaneously.
    • Ensures timely response to client and internal peers.
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