Guest Service Associate- Housekeeping - Bengaluru, India - IBIS

IBIS

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description

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Job Description:

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Ensure to remain alert, courteous and helpful to the guests and coworkers at all times.
Establish and maintain seamless coordination & cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
Ensure to report to work on time and according to posted schedule.
Ensure to daily change soiled linens on beds and remake beds.
Strictly follow the lost and found procedures.
Ensure floor pantries and corridors & fire exits are as per the standards.
Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
No articles should ever be removed from occupied rooms. Absolute respect for guests' property should always be exercised.
Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.