Applications Administrator - Kolkata, India - Worley

Worley
Worley
Verified Company
Kolkata, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
51,000 people. 49 countries. Over 120 office locations._

  • We're not just engineers. We're a global team of data scientists, consultants, construction workers and innovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals and resources get one step closer to solving our planet's toughest issues. Climate change. The energy transition. Digital transformation. And how we can deliver a more sustainable world.?_
  • Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. For more information, visit _
  • Why Does This Position Exist?
    What
  • How
  • Why

User access management

  • User Integration Process Maintenance and Profile Updates
  • Review and follow up user integration fails. Liaise with ADMS group to manually integrate users when needed.
  • Create & maintain PAM External Accounts

Projects maintenance

  • Project creation, updates, archived in line with business rules
  • Maintaining geography hierarchy
  • Maintain high level customer lists

Questionnaires Setup & Maintenance

  • Create questions and questionnaires, and maintain snapshots of questionnaires based on current business processes

Manage report and dashboards with BI Console

  • Global suites of dashboards
  • Establish templates required for standardized reporting and drive globally standardized internal reporting and dashboard selfservice across all locations.
  • Assist end users with setup or tailoring of custom reports when needed

Data Import

  • Performing data import to support projects that used client's system simultaneously
  • Maintain data import configuration
  • Testing and debugging
  • Mapping activities

Data Import

  • Performing data import to support projects that used client's system simultaneously
  • Maintain data import configuration
  • Testing and debugging
  • Mapping activities

Improvement Suggestion Management

  • Maintaining a register
  • Performing minor configuration changes
  • Updating dropdown contents
  • Liaise with vendor for more complex changes
  • Change management & communication

Vendor Liaison

  • Raise issues / query with vendor
  • Organize outages
  • System upgrades

Data Integrity

  • Daily/weekly/monthly checks across all modules

Collaboration

  • Collaborate with Regional Analysts and others to support assurance activities, assessments and initiatives as required
  • Collaborating with data team with Power BI reports & dashboards
  • Collaborate with the Risk & Facilitation team as needed

Daily support

  • Service NOW requests
  • Troubleshooting
  • Training
  • Knowledge Sharing
  • Access support
  • Any ad hoc basis as necessary

Security access review

  • Quarterly review of access (scope & roles) in line with IT and GDPR requirements

Develop and maintain training support materials

  • Quick Reference Guides for users
  • System processes and documentation for System Admin
  • FAQ's
  • WalkMe

WalkMe maintenance

  • Liaise with WakMe support team (internal & external)
  • Create & maintain SmartTips, Walkthrough, Need help widget

WalkMe maintenance

  • Liaise with WakMe support team (internal & external)
  • Create & maintain SmartTips, Walkthrough, Need help widget

System maintenance & monitoring (Webapp - Prod, Test, & Dev & ROAM5 mobile app)

  • Make sure is up and running
  • The hourly ETL is running
  • List views maintenance
  • System performance checks
  • Usage statistic

System configuration

  • Workplan
  • Simple configurations that didn't require SAI Support
  • Advanced configurations liaising with SAI

Hours

  • Hour's mapping update
  • Hour's import
  • Project number reconciliation

Job Specific Skills:

  • Willing to learn new things and creative problem solver
  • Troubleshooting
, customer service and technical support skills

  • Awareness of risk, engineering and quality, health, safety, asset/Financial, environment business and project processes and practices
  • Excellent interpersonal and written communications skills
  • Attention to detail and ability to meet deadlines while delivering high quality results
  • Ability to think analytically and logically

Industry Specific Experience:

  • 2+ years of business systems experience

Education - Qualifications, Accreditation, Training:

  • A recognized Bachelor Degree in Computer Science or equivalent qualification/ experience
  • Familiar with the notion of computer coding and programming, customizations and configuration
  • Web technology and network experience or similar

IT Skills:

  • Knowledge of systems (operating systems, software installation and configurations)
  • Analytical problem solving skills
  • Ability to execute system testing

People Skills:

  • Able to identify issues; develop appropriate and innovative solutions; and ask for assistance if required
  • Excellent verbal and written communication skills, capable of running webinars and trainings, including the ability to convey information and ideas to individuals and groups
  • Able t
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