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    3i Infotech - Mumbai, India - 3i infotech

    3i infotech
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    Description

    Roles & Responsibilities :

    L3 Deliverables :

    • Monthly analysis of calls
    • Management and reconfiguration of replication
    • Audit of admin accounts
    • Handling snapshot or Snap Mirror
    • RCA preparation for Major Incidents
    • Analysis of Repeat Incidents / Alerts
    • Performance tuning suggestions by OEM
    • Updating and maintaining FMEA, CFIA, Availability, Capacity management
    • Risk Analysis and planning for mitigation
    • Planning and executing Continual Service Improvements
    • DR Drills planning and execution based on DR setup availability and recovery procedures
    • Preparation, maintenance, and updating of SOP and KBase
    • Maintenance and updating of Infra AS IS / Infra Documents
    • Incident / Problem / Change management
    • All minor and major updates / upgrades

    L2 Deliverables :

    • Coordination with vendors for ticket logging / resolution / updates / escalations
    • Creation of Preventive Maintenance calendar
    • Review of NAS access control
    • Management of Storage Volumes, LUN, Aggregate, Pool, S3 bucket, Storage service levels
    • Raid or Array group Management & Zone administration
    • S3 bucket provisioning and configuration
    • Diagnosing event logs and troubleshooting
    • Analysis of Performance / Space Utilization Trends based on OEM Reporting Tool
    • Major Incident Report (MIR) preparation
    • Checklist review on daily/weekly/monthly basis
    • Repeat Incident / Alerts Analysis
    • Certificate management
    • Expanding SAN Fabric
    • Monitoring health of storage app-specific suites
    • Weekly capacity management & auto growth reports
    • Process Adherence
    • Integrating new devices into different tools
    • Maintaining connectivity details for SAN infrastructure
    • Incident / Request Fulfillment / Change management
    • Tracking incidents with timestamps and periodic publishing
    • Completing storage or SAN upgrades, code upgrades, or maintenance activities with the principal vendor
    • Carrying out cabling activities with the cabling vendor
    • Returning faulty parts to the respective vendor and maintaining a tracker
    • Sharing owner details for all deployed shares in the bank environment
    • Migration activities for shared or common drives
    • Inventorying storage, NAS, and SAN equipment deployed in the bank environment
    • Monitoring the health of storage tool-specific suites
    • Identifying and removing unwanted and hanging zones from SAN switches
    • Data migration from old to new storage systems

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