Calls Person - West Mambalam, Chennai, Tamil Nadu, India - KSA Educational Services Private Limited

KSA Educational Services Private Limited

Verified Company

West Mambalam, Chennai, Tamil Nadu, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Answering Calls:
Handle inbound calls from customers or clients, greeting them warmly, and addressing their inquiries or concerns.
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Providing Information: Provide accurate and up-to-date information about products, services, policies, or procedures to callers, ensuring clarity and understanding.
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Resolving Issues: Listen attentively to customer concerns, troubleshoot problems, and work towards resolving issues to the customer's satisfaction.
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Escalating Complex Cases: Escalate unresolved issues or complex cases to appropriate departments or supervisors for further investigation and resolution.
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Documenting Interactions: Record details of each call, including customer information, inquiries, complaints, and resolutions, in the company's database or customer relationship management (CRM) system.
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Upselling or Cross-Selling: Identify opportunities to upsell or cross-sell products or services based on customer needs or preferences, following established sales techniques and protocols.
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Following Scripts: Adhere to predefined scripts or call guidelines when handling calls, ensuring consistency in messaging and compliance with company policies.
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Maintaining Call Quality: Maintain a high level of professionalism, empathy, and courtesy during all interactions with customers, regardless of the nature of the call.
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Meeting Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call volume, average handling time, first-call resolution, and customer satisfaction scores.
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Continuous Improvement: Participate in training sessions, workshops, or coaching sessions to improve product knowledge, communication skills, and customer service techniques.

Job Types:
Full-time, Permanent

Pay:
₹18, ₹25,000.00 per month

Benefits: