Noc Monitoring - Noida, India - Sopra Steria

Sopra Steria

Verified Company

Noida, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Responsible for performing the technical analysis of infrastructure events as they occur across the enterprise systems and ability to resolve them.

Liaise with various technical team's, vendors, and 3rd party service providers to resolve complex issues.
Strong knowledge on Network operations environment, systems, protocols, and services.
Develop key dashboards for service availability, uptime and utilization metrics and play the role for SME for monitoring requirements for both Infra and Application.
Participate in major incident management; incident resolution; command and coordination during major service interruptions; provide diagnostic information from the monitoring tool.
Assess gaps in current monitoring configuration or setup and recommend changes augment or fix them.
Ensure that uptodate inventory and technical documentation exists for all services monitored and take ownership for reporting key monitoring stats.

Required Skills:

Prior experience working in a 24x7x365 Network Operations Center, including at least 2 or more years as Senior Engineer for NOC or Application Monitoring.
Working knowledge of Cloud (AWS/Azure), Data Center technologies, Servers, Storage, Virtualization, Networking technologies, Applications, Databases, Operating system, etc.
Some handson experience managing and maintaining monitoring tools like LogicMonitor, Nagios, Zabbix, SolarWinds or Splunk.
Good understanding of Active Directory, Win Server, IIS, SQL, and Web services in a high availability environment, Patch Management, Virtualisation and Server level troubleshooting etc.
Microsoft/Cisco/Juniper certifications preferred.
Strong working knowledge on ITSM tools like ServiceNow, SMAX etc.
Good oral and written communication skills, and ability to address conflict with others constructively.