Customer Service - Gurgaon, India - Quess IT Staffing

Quess IT Staffing

Verified Company

Gurgaon, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us
"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified - a testament to our excellent culture, people, and processes."

About Company

Roles and Responsibility

Job Description:

Customer Service

Exp

9 to 12 yrs

Location

Gurgaon

15days to Immediate

Advises and guides the client regarding the use of a broad range of products, offerings, and services.

Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.

Using technical resources and tools, they support the client by answering questions and responding to client requirements.

They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.

They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.