Customer Care Executive - Bannerghatta Road, Bengaluru, Karnataka, India - Ohealer Healthcare Services Pvt Ltd

Ohealer Healthcare Services Pvt Ltd
Ohealer Healthcare Services Pvt Ltd
Verified Company
Bannerghatta Road, Bengaluru, Karnataka, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities and Duties
- _Engage with subscribers_

Be available when subscribers need us, understand their needs through relevant communication channels such as Inbound/Outbound calls, Chat. Take a holistic approach to subscriber interaction, understanding their tasks & provide resolution. Uncover medical issues. Actively listen for health, red flags and probe to uncover medical issues
- _Deliver interventions_


Support subscribers to navigate the complex and confusing health care system and help them make smarter medical choices, by connecting with the right clinical resource.

Leverage technology & internal resources to help understand the subscriber's path, actions needed & next step.
- _Drive better subscriber_ _outcomes_

Assist with improved financial outcomes by helping subscribers with appropriate health care usage; optimize their benefit packages. Help subscribers have better managed chronic conditions. Assist with Rx compliance and treatment compliance. Help subscribers comply with regular doctor consultations and reduce and/or eliminate avoidable admits, Listen to subscriber's comments, concerns, and suggestions, relaying that information internally, while ensuring subscriber satisfaction
- _Delight subscribers_

Create a personalized & memorable experience with Clinikk, build relationships through active listening, honesty & empathy. You are reliable, there when they reach out to us, and you keep your promises (ex. we follow-up when we said we will)


Required Experience, Skills and Qualifications
What we are looking for

  • Any Graduate / Undergraduate
  • Multilingual skills Kannada/English/Hindi
  • Ability to listen, talk and type all at once through multichannel communications
  • Empathetic critical thinking
  • Commitment to quality and continuous improvement
  • Ability to thrive in a performance based environment
  • Demonstrate high level of personal accountability

Desired Personal Characteristics:

  • Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
  • Inquisitive and has probing skills.
  • Ability to perform well under pressure, adapt to change, and meet deadlines in a fastpaced, dynamic, evolving environment
  • Aptitude for critical thinking / problem solving
  • Demonstrated attention to detail
  • Ability to independently manage one's own workload to meet the demands of the business
  • Operate from a perspective of truly caring about our patients and creating value for them
  • Change champion and adapt to change quickly
  • Datadriven and factbased: focused on getting to best answer for clients
  • Detailoriented, inquisitive, problemsolving in nature
  • Proven ability to roll up your sleeves and make a contribution quickly
  • Thrive in a team environment. A team player capable of collaborating with individuals throughout the organization.
  • Ready to work in shifts
We find joy and purpose in serving others. Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.


Job Types:
Full-time, Permanent


Pay:
₹23, ₹25,000.00 per month


Benefits:


  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Are you comfortable travelling to BG Road for work from office?
  • How many years experience you have in handling customer issues?

Experience:

- total work: 1 year (preferred)


Language:


  • Kannada (preferred)
  • Hindi (preferred)

Work Location:
In person


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