Guest Relations Executive - New Delhi, India - Lifeyoga Private Limited
3 weeks ago
Description
The Position
To succeed in this role, you should have an in-depth understanding of yoga and its numerous benefits. You should also be comfortable working in a fast-paced environment, with the ability to prioritize tasks effectively.
Specific Duties:
- Supply visitors/guests with directions and information regarding amenities, services, and hours of operation, ensuring a positive experience at the centre.
- Welcome all visitors; assist individuals with disabilities; anticipate and address their needs and concerns.
- Respond to guest reviews and comments and reply to their messages as required.
- Actively seek feedback to enhance the service standards for guests.
- Cultivate and maintain positive working relationships, ensuring high levels of guest satisfaction.
- Contribute to process improvements to continually improve the guest experience.
- Ensure compliance with the organization's guidelines and regulations when carrying out work duties.
- Work on thebusiness app and help clients in signingin, check out, and handle POS (point of sale).
- Performs any other duties relevant to the area of function as assigned by the supervisor.
Required Qualifications & Skillsets:
We are looking for someone who:
- Wakes up in the morning wanting to provide exceptional service experience.
- Has excellent written and spoken English.
- Is a good communicator with strong critical thinking and problemsolving skills with the ability to manage crises successfully.
- Has 13 years of experience, preferably in the hospitality or retail sector.
- Has a degree in Social Science, Communications, or related field.
- Has a genuine commitment to the mission and vision of Lifeyoga.
Salary:
₹25, ₹30,000.00 per month
Benefits:
- Paid time off
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)
Experience:
- total work: 1 year (preferred)
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