Network Technician - Pune, India - GTT Communications

GTT Communications

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements.

Use network tools to monitor core network and customer services.
Proactively initiate incident management process.
Perform diagnostics on all Voice network and customer faults.
Generate action plans to troubleshoot all Voice network and customer faults.
Track the incident management of proactive and reactive issues through the Trouble Ticket system.
Management and Technical escalation of Trouble Tickets in line with process.
Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a panEuropean US/Canada network
Liaise with customer representatives to progress fault resolution.
Support local Field operations with maintenance activities.
Works in the NOC on a 24x7 shift rota.
Reporting security incidents to the appropriate operations functions on detection.
Comply to GTT Security Management controls, security policies and report security incidents to line manager
Monitoring fraudulent activity and alerts.
Professional, structured and proactive approach.
Selfmotivated with excellent interpersonal and communication skills
Positive and approachable team player
Calm and productive under pressure
Detailoriented and organized approach to work
Efficient and productive with good time management skills
Able to resolve problems quickly and effectively
Supporting carrier level voice service such as trunking and hosted phone services
Supporting routers, switches and phone platforms
Supporting Netsapiens hosted platform, Broadsoft or similar platforms
Good Knowledge with call routing
Good Knowledge with SIP call flows and troubleshooting
Familiarity with packet capture analysis tools such Wireshark