Voice & Non Voice Process & Chat Process Wfh - Bhubaneshwar, India - Advanced D Connects Online

Deepika Kaur

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Deepika Kaur

beBee Recuiter


Description
Document all inquires, requests, resolutions, and follow-up tasks

  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls

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