Servicenow(101385) - India - Newforceltd

Newforceltd

Verified Company

India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ServiceNow :

810 Years Full Time Jobs Market Rate India
#Servicenow

#Itil

#Itom

#Itsm

Must-Have

Technical Competence

Experience as a Senior Technical Lead / Architect
Experience in Greenfield Implementation of ServiceNow (ITSM &

ITOM)

Experienced in ITIL Process Definition, Integration Solutions,
Architecture level configurations
Experienced in leading at least a couple of Implementation projects in
ITSM & ITOM areas and one complete Implementation lifecycle for

ServiceNow

Expertise in ServiceNow deployments, integration with another third party

tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

Experience in ITSM migration/consolidations
Strong work experience associated with projects like Support,
Maintenance, Migration, Upgrades, Integrations and Implementations
Mentor and share technical knowledge/guidance with the team.
Design technical solutions based on customer requirements and convert

them to functional requirements.

Responsible for reviewing requirements to ensure that they are

provided in sufficient detail to be accurately estimated.

Very good ITIL process knowledge and ability to evaluate and bring out

the correlations and impacts with respect to customer requirements and
ITIL / industry standards

Maintains and reviews license Data in ServiceNow and proactively

report on compliance slippage.

Must be certified with ServiceNow Systems Administrator, ServiceNow
Implementation Specialist and ITIL V3 foundation

Behavioural competency

Handles customer meetings and provides weekly/monthly reports for

customer as well as management.

Strong abilities to manage conflicts that may arise with customers

and/or internal stakeholders

Excellent communication in orchestrating customer

requirements/needs, solutions,

Good-to-Have

Evaluate the tool's stability and performance and provide recommendations
Participate and provide feedback during planning meetings (i.e., pre

- iteration, and retrospectives).
deployment and infrastructure maintenance

Knowledge of new ServiceNow modules ( HRSD, SecOps, GRC, CSM,

ITBM, Etc.)

TOGAF or any equivalent certification preferred

Responsibility of / Expectations from the Role

Understand the customer environment for the Business processes and IT processes
Work with the customers (Business and IT stakeholders) to understand their

requirements and needs (Stated and Unstated/Hygiene)

Brainstorm with the customer and bring out the requirements beneficial to them

considering the following:

The current needs and roadmap of the customer Business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform
Be responsible for the design and architecture of the new implementation and

the baseline requirements

Be responsible for the design and architecture for the Maintenance and enhancement of
Consider the Security and Audit compliance as aligned with the agreed

standards/customer policy