Project Coordinator - Delhi, India - Adecco Group

Adecco Group

Verified Company

Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Project Co-Ordinator -Outsourcing

JOB INFORMATION

Mission

As part of the Outsourcing team, you act as a single point of contact for the allocated region and associates. Building and maintaining healthy business relations with associates, ensuring customer satisfaction by achieving delivery & service quality norms.
Responsibilities

ü 100% adherence-Sharing reports, dashboards to the client & internal team

ü Prepare master of associates with all required fields.

ü Conduct interviews/coordination with field team for timely on boarding of associates

ü Follow up with OB team for timely generation of e-codes, ESIC numbers & Insurance cards etc.

ü Follow up with SSC team for issuing contract extension letters & payslips to be provided to the associates.

ü Addressing HR queries of associates & also include exit formalities and help them in getting relieving letters, Pf withdrawal/transfer processes etc.

ü Escalation from client & associates-Resolution within TAT

ü Coordinate with supervisor for on ground execution of Project.

ü SPOC for IT reporting-Creating reporting id's for new joiners for online reporting

ü SPOC for collating and sharing reports-Sharing reports and dashboards with the client as per agreed SLA's/Adhoc requests.

ü Ensuring timely attendance input & adherence to payroll.

ü

ü Coordinating with associates for conducting induction for new joiners

ü Preparing data for monthly business reviews-client/internal

ü Contingency planning and attrition be managed effectively to avoid any impact to the business

ü Preparation of duty roster as per the exam schedule and ensure smooth and fair conduct of exams.

ü Regular visit to all exam centres within the area of responsibility and implement/adherence to processes to achieve the SLA.

ü Responsible to ensure continuity in operations and assess/conduct training requirements for the associates/supervisors.

Travel Requirement
Total (full availability)

Key Relationships
ü Internal Employees (Senior Program ManagerProgram Manager, Program Manager, Exam Centre Supervisors, Operations Team, Recruitment Team, Outsourcing team)

ü External Customers (Clients, Associates, Business Partners)

Success Indicators
- ü Productivity of the associates- ü Timely and error-free collation of attendances- ü Achieving delivery & service quality norms- ü Timely preparation of roster for the exams.
Other Information
- ü Ability to put across action plan to resolve complex project issue within a deadline- ü Ability to present complex data in a simpler form- ü Proactive to understand the requirements and deliver accordingly.- ü Flexible to work as per job requirements and stretch beyond working hours if required
Education

Education level
***
Area of study

Degree

Mandatory

Group 2:
Bachelors Degree or Ex-servicemen

Any

YesGroup 2:

Masters Degree or equivalent

Management

No
Type of Work Experience

Function / Specialization

Average Time Experience

Mandatory
Exam Lab Invigilators/Supervisors

2 to 3 Years Yes
Skills

**Skill Area

Skills

Proficiency
Advance Excel

Intermediate

Macros / Visual Basics

Beginner

Qualitative & Quantitative Skills

Intermediate

Innovative

Expert

Interpersonal and Coordination

Expert

Ability to present complex data in a simpler form

Expert

Competencies

Competencies

Foundations

Developing

Mastering

Outstanding
Results DrivenCustomer Orientation

Problem Solving & Analysis

Embracing & adapting to change

Self-management & development

CommunicationTeamwork

Relationship Management

Strategic Planning & Judgement

Driving financial results and innovative

Leading Teams

Language Skills

Language

Level