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    Customer Support Executive - Kochi, India - Stepping Stone Consultancy Services

    Stepping Stone Consultancy Services
    Stepping Stone Consultancy Services Kochi, India

    1 week ago

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    Description
    Customer Support Executive


    Location:
    Kochi


    Qualification:
    Graduate/Post Graduate

    Experience : 3 to 5 years

    Major Job Responsibilities:

    • Good communication skills in English
    • Handles incoming and outgoing calls
    • Respond to customer queries
    • Adhere and follow on agreed KPI/Targets
    • Proper escalation process should be followed on all complex cases where Associate may need to escalate issue second level of support as need may arise.
    • Required to meet agreed target on daily/weekly/monthly basis.
    • Perform outbound calls for appointment confirmation, rescheduling, , retention, online appointment and other related outbound activity.
    • Informing customers about new products, treatment and services.
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