Customer Relationship Executive - Delhi, India - Medway Technologies Private Limited

Medway Technologies Private Limited

Verified Company

Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About MedPay

We are a VC-funded startup building India's largest OPD network of healthcare service providers enabling cashless insurance transactions. We are operating across 450+ Cities and 4000+ Pincodes pan India.

Offering proactive assistance and support to customers throughout their journey, from prepurchase inquiries to postsales assistance, to ensure a smooth and seamless experience.
Actively listening to customers' concerns, questions, and feedback to understand their needs fully and offer tailored solutions and responses.
Analyzing customer issues and finding effective solutions to resolve problems efficiently and to the customer's satisfaction.
Demonstrating empathy and patience when dealing with frustrated or upset customers, aiming to turn a negative experience into a positive one.
Actively seeking customer feedback and insights to help identify areas for improvement and provide valuable input to the organization's customer experience strategy.
Staying updated on product or service changes, industry trends, and customer service best practices to improve skills and knowledge.
Hindi & English is Mandate Language
Th will mandate 6 working day with 1 rotational week off.

Salary:
₹16, ₹18,000.00 per month

Benefits: