Customer Service Representative - Twenty-four Parganas District, West Bengal, India - FDCS INNOVATIONS (OPC) PRIVATE LIMITED

FDCS INNOVATIONS (OPC) PRIVATE LIMITED
FDCS INNOVATIONS (OPC) PRIVATE LIMITED
Verified Company
Twenty-four Parganas District, West Bengal, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Service Representative Duties And Responsibilities

  • Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
  • Establish longlasting, trusting connections by communicating professionally and empathetically with the clients
  • Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
  • Meet call handling quotas and individual and team sales targets
  • Gather and analyse client data to identify possible products or services to recommend to management
  • Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
  • Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
  • Follow communication protocols, rules, and policies

Job Types:
Full-time, Permanent, Fresher


Salary:
₹12, ₹18,000.00 per month


Benefits:


  • Health insurance
  • Life insurance
  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Do you have any experience in Customer service?

Education:


  • Higher Secondary(12th Pass) (preferred)

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