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Customer Service Supervisor - Guwahati, India - TATA SIA Airlines Limited

TATA SIA Airlines Limited

Verified Company

Guwahati, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Overview:

To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services.

Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

Key Responsibilities:

Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
Drive ground service performance to deliver service excellence consistently across the domestic network
Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
Plan for and ensure preparedness to deal with irregular operations and crisis situations
Represent Vistara's interest in the airport community (e.g. AOC, SITA CUTE, etc)
Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
Monitoring OTP and take corrective measures
Ancillary revenue targets to be achieved
Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
Contingency Handling Preparedness

Skills & Attributes:

Ability to train, motivate and guide a team
Strong supervisory skills with leadership acumen is required
Excellent written and oral communication skills are must
Basic Knowledge of MS (Word, Excel)

Work Experience:

Preferably 3-5 years of Aviation/ Hospitality Industry experience

Qualification:

Graduate from a recognized university

Eligibility:

Must be at a level of Sr. Executive (1B) or 1 level lower than the position
Minimum tenure in the current role and level 18 Months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
Must be "confirmed'' in service

Location:

Guwahati

Note:

**All Vistara employees are required to be fully vaccinated against COVID-19.