Associate - Bengaluru, Karnataka, India - Allstate Insurance Company
Description
Date Opened:
Apr 17, 2024
Location:
Bangalore, Karnataka, IN
Company:
Allstate Insurance Company
Responsibilities:
- Supports customers through their claim process quickly, fairly, and easily.
- Handles coverage investigations on losses, utilizing fast track, virtual handling, or coordination with relevant teams as needed.
- Reviews the policy, determines coverage for the current claim situation, and provides customers with a clear explanation.
- Conducts thorough claims reviews and takes appropriate action to move claims forward.
- Performs tasks such as indexing documents, reviewing documents/police reports, and sending letters.
- Follows up on claims, updating the system with necessary notes, actions, and status, and creates calling tasks as needed.
- Searches for and reviews all mandatory documents on the system, updating information as required.
- Supports and mentors new team members to help them learn quickly.
- Identifies and shares ideas for process improvements and best practices to enhance customer experience, productivity, and efficiency.
- Invests time in learning and acquiring insurance domain knowledge and customer service skills
Primary Skills:
- Understands insurance policies, coverage, and regulations.
- Follows process guidelines, pays attention to detail and takes accurate action on claims
- Identifies claim requirements based on provided information.
- Utilizes available tools to capture information accurately.
- Communicates clearly and professionally, both in writing and verbally.
Experience:
0 to 36 Months
Shift Timing:
Flexible to work in 24X5 days & split offs
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