Customer Relation Executive - Surat, India - Janasya

Janasya

Verified Company

Surat, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

1) Be a SPOC for all customer-related queries
2) Identify tasks critical to keeping customer satisfaction levels in check
3) Order Management

Manage customer queries/issues/complaints regarding product/logistics/delivery/returns etc. in a timely manner

4) Coordinate with internal teams for quick resolution of customer concerns
5) Coordinate with external vendor's/service providers and seek timely updates impacting customer experience
6) Inform/Guide customers about new product launches/collections/offers and help customer make a happy buying decision
7) Reach out to customers for timely Feedback and reviews
8) Competition analysis
- new features/services offered by competition to improve customer experience
9) Proficiency in analytics and reports. Prepare data points impacting customer experience, present VOCs

1) A Bachelor's degree with at least 2 years of experience
3) Good interpersonal skills, good command over English and Hindi (both written and verbal)
4) Tech friendly
- open to learn CRM tools

Salary:
₹20, ₹25,000.00 per month

Schedule: