Service Desk Agent - Bengaluru, India - Hemmersbach GmbH & Co. KG

Hemmersbach GmbH & Co. KG

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Ticket handling for requests dealing with server hardware, Coordination of our field service engineers

India
Bangalore
Young professionals
Fulltime

— Your Benefits
—**:

Buddy program
Health insurance
Internal career development
International environment
Modern and centrally located office
Onboarding program
Your skills:
Excellent English skills in oral and written
Quick and efficient problemsolving ability;
Strong organizational skills with the ability to prioritize effectively;
Ideally first experience in dispatching
Willingness to work in shifts also covering night times and weekends

Your Tasks:

Opening, closing & monitoring of the incidents in the ticket system during the complete incident lifecycle
Monitoring the correct timelines (SLA);
Providing Level 1 support for end user issues and convey resolutions to end user queries;
Providing input toward Knowledge base maintenance;
Being single point of contact for the end users related to Issues/Requests.
We are ready to teach you everything including technical issues if needed.

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force.

That's why Hemmersbach is The Social Purpose IT Company.