Customer Support Representative - Bengaluru, India - Eaton

Eaton
Eaton
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

What you'll do:

- "
  • Delivering extraordinary customer experience across every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
  • Processing of purchase orders and sending order acknowledgements.
  • Be the primary interface on a day to day basis with inbound customer requests, redirecting as required
  • Process request for quotations and proactively perform quote follow up
  • Support daily quote and order processing within the company CRM & MRP systems
  • Interact with factory and follow up for dispatch and provide dispatch details to customer
  • Carry out contract reviews on quotes & orders
  • Progress / expedite orders (Pull in activity) as requested by customer
  • To be familiar with Government tendering activities such as HAL, BEL, DRDO Eportals & GEM Portal processes and procedures.
  • Good Verbal and Written communication skills "
"- Follow up all payments- Process customer returns and cancelations

  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • In the case of quality complaints, preparation of RMA/ replacement orders and interact with quality department at factory for repair/replacements
  • To be aware of entire sales cycle (RFQ Stage to Payment collection activities) for both private and government customer entities.
  • Participate in daily / scheduled team meetings to discuss OTD, backlog and other general support issues
  • Responsible for Customer Service metrics reporting (weekly bookings and billings report, quote, Purchase order log etc.)
  • Assist with data collection and entry for reporting purposes
  • Ensure that all team members are adequately trained on the related process.
  • Build a highly motivated and efficient India customer service team and have the best in class customer service operation.
  • Ensure customer sevice activities are fully compliance in ISO, SOX, legal, etc.
  • Proactively coordinate with global Eaton ITD entities (prices, deliveries, payment information, RMA registrations etc.,)
  • To be aware of AS9100D & ISO Audit requirements with respect to customer support activities"

Qualifications:

Bachelor's Degree
3-5 years experience preferrable. Freshers may also be considered


Skills:

Connector Background will be an added advantage
Good Communication Skills
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