Workforce Pm I, Ahs Wfm - Hyderabad, Telangana, India - Amazon Dev Center India - Hyderabad

Amazon Dev Center India - Hyderabad

Verified Company

Hyderabad, Telangana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

2+ years of WFM program or project management experience.

Key job responsibilities

Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites/languages/markets.
Manages nonproductive time request process and planning, ensuring activities are planned without impacting SLAs.
Responsible for the onboarding of new hires into scheduling system.
Reviews and processes schedule change requests.
Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to insure proper staffing in all skills 24X
Leads weekly staffing review meetings detailing previous and current week's performance and forecasted performance of remainder of current week and next week, while also identifying risks.
Scheduling, rescheduling, schedule rollovers and optimization of team meetings, one on ones, training, and various other off phone activities.
Break optimizations as per site specific legal guidelines.
Work with CASA (Aspect team) and Workforce PM Aspect onboarding into Account Health Support set up.
Post launch, attending meetings in regular intervals with Aspect admin team for learnings, updates, callouts & implementations.

Hyderabad, TS, IND

Knowledge of Lean principles and DMAIC methodology
Experience in MS Excel, Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document