System Administrator - Noida, India - HCL Technologies
Description
Job SummaryLocation:
Noida
Project role:
System administrator
Qualification:
B-Tech
Experience:
2.5-5 Years
Skills:
Linux
No
of positions:
1
Job description:
"Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
Engineering of systems administration-related solutions for various project and operational needs
Maintain best practices on managing systems and services across all environments
Fault finding, analysis and of logging information for reporting of performance exceptions
Proactively monitoring system performance and capacity planning
Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
Collaborate with other teams and team members to develop automation strategies and deployment processes"
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
