Customer Relation Executive - Ernakulam, India - alphex hr management services pvt

alphex hr management services pvt
alphex hr management services pvt
Verified Company
Ernakulam, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Communication:


  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Provide product information and assist customers in making informed decisions.
-
Relationship Building:


  • Build and nurture longterm relationships with customers.
  • Understand customer needs and preferences to offer personalized service.
  • Proactively engage with customers to gather feedback and assess satisfaction levels.
-
Problem Resolution:


  • Resolve customer issues and complaints efficiently.
  • Work with relevant departments to address and solve complex problems.
  • Ensure customer satisfaction through effective problem resolution.
-
Cross-selling and Upselling:


  • Identify opportunities for upselling or crossselling additional products or services.
  • Provide customers with information on new offerings or promotions.
-
Feedback Collection:


  • Collect feedback from customers on products, services, and overall experiences.
  • Analyze feedback to identify trends and areas for improvement.
-
Documentation and Record Keeping:


  • Maintain accurate and detailed records of customer interactions.
  • Update customer profiles and databases with relevant information.
-
Collaboration with Other Departments:


  • Collaborate with sales, marketing, and other departments to ensure a unified customer experience.
  • Provide insights from customer interactions to improve products and services.
-
Customer Education:


  • Educate customers about product features, updates, and best practices.
  • Provide training if necessary to enhance customer understanding and usage.
-
Customer Retention:


  • Implement strategies to retain customers and reduce churn.
  • Identify and address potential issues that may lead to customer attrition.
-
Performance Reporting:


  • Generate and analyze reports on customer satisfaction, feedback, and other relevant metrics.
  • Present findings to management and contribute to strategic decisionmaking.

Job Types:
Full-time, Permanent, Fresher


Pay:
₹12, ₹15,000.00 per month


Benefits:


  • Paid time off

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Ability to Commute:

  • Ernakulam, Kerala (required)

Ability to Relocate:

  • Ernakulam, Kerala: Relocate before starting work (required)

Work Location:
In person


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