International Voice - Bengaluru, India - Lemon Peak Marketing Services Private Limited

Lemon Peak Marketing Services Private Limited

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position:
International Voice Process Executive

Location:
Koramangala Bangalore

Key Responsibilities:

Customer Interaction:
Engage with international customers via voice calls to understand their needs, provide information, and address their queries.

Issue Resolution:
Efficiently resolve customer issues, complaints, or concerns to ensure a positive customer experience.

Product/Service Knowledge:
Develop a deep understanding of the company's products or services to effectively communicate and assist customers.

Documentation:
Accurately document customer interactions, issues, and resolutions in the company's CRM system.

Quality Assurance:
Ensure adherence to company policies and quality standards when handling customer interactions.

Feedback and Improvement:
Provide feedback and suggestions to the management team for continuous improvement of processes and customer service.

Compliance:
Stay up-to-date with industry regulations and compliance requirements relevant to the international customer service process.

Team Collaboration:
Collaborate with colleagues and other departments to resolve complex customer issues.

Qualifications:

Communication Skills:
Strong verbal and written communication skills in English.

Customer Focus:
A customer-centric approach with the ability to empathize and resolve customer issues.

Problem-Solving Skills:
Effective problem-solving and critical-thinking abilities.

Contact:
HR

Job Types:
Full-time, Permanent, Fresher

Salary:
₹20, ₹30,000.00 per month

Benefits: