Service Advisor - Navi Mumbai, India - Hallmark Honda Automotive Pvt Ltd

Hallmark Honda Automotive Pvt Ltd

Verified Company

Navi Mumbai, India

9 hours ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job brief

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

Answer questions about service outcomes, schedule and book appointments, vehicle dropoff and vehicle pickup
Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
Manage and oversee the dealership's workflow and schedule
Call customers to advise them about service changes or car pickup times
Maintain positive customer relationships to ensure repeat business

Requirements and skills